FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q: Are you looking for agent of ceramic abrasive tools?

A: Yes, we are looking for agent and distributors, please contact us by email and phone immediately.

Q: What is your payment terms:

A: We prefer 100% advance payment. Contact us for more information.

Q: Do you provide technician support?

A: Yes we provide technician support. Detail discussion please contact us by email.

Q: What is the lifespan for your lapato abrasive and other tools?

A: Depending on many factors, contact us directly for more information.

Q: Do you have local warehouse?

A: We have some warehouse abroad, contact us if you need more information.

Q: What is the delivery time usually?

A: Depending on the raw materials stock and the order quantity. We will update once your order confirmed.

Q: Do you have warranty for the polishing tools and squaring tools?

A: Yes, we provide technical support for solving technical problems.

Q: Do you do OEM for our brand?

A: Yes, we could do OEM for your own brand.

Q:What machines can Xiejin Abrasive be used on?

A: Xiejin Lappto abrasive can be used in Keda polishing machines and BMR polishing machines

Q:What is lappato Abrasive /Glaze Polishing Abrasive?

A: Lappato abrasive is a tool to achieve a high-gloss finish on tile surfaces. It is mainly made of sillicon carbide and resin powder, allowing for various levels of polishing on the surfaces of rustic tiles, stone-like porcelain tiles, crystal-effect polished porcelain tiels and glaze tiles. The girt of Xiejin Lappato Abrasives ranges from 80# to 8000# and is chosen for different process of tile polishing.

Q: How is lappato Abrasive used?

A: It can be primarily used in many different kinds of machines such as Keda, BMR and Ancora. The Lappato abrasive is applied to the tile surface with specific pressure, motion and line speed to achieve the desired level of polish. Lappato abrasives can increase the gloss, solve the problems such as tile conrrugation and missed polishing during production.

Q: What is Diamond/Diamond Fickert Abrasive?

A: Diamond abrasive is a type of tool that uses synthetic diamond articles for its abrasive material, known for its hardness and durability, making it effective for shaping and finishing hard materials like stone and ceramic tiles. The girt of Xiejin Diamond Abrasives ranges from 46# to 320#.

Q: How is Diamond Abrasive?

A: Diamond abrasives are used in various applications requiring high precision and durability, such as polishing hard materials. The diamond abrasive is applied to the tile surface with specific pressure, motion and line speed to achieve the desired level of polish. Diamond Abrasives are usually used for rough and medium grinding.

Q:What is Normal Abrasive/Silicon Carbide Abrasive?

A: Normal Abrasive are made from materials such as magnesium oxide and silicon carbide and used for a wide range of grinding and polishing tasks. As traditional materials in the industry, they represent the most established and refined methods for polishing hard yet brittle materials. The girt of Xiejin Diamond Abrasives ranges from 26# to 2500# and is chosen for different process of tile polishing.

Q:How is Normal Abrasive used?

A: They are used in a variety of applications, from rough polishing, medium polishing and fine polishing, depending on the grit size and the material being worked on. The normal abrasive is applied to the tile surface with specific pressure, motion and line speed to achieve the desired level of polish. Normal Abrasives are most often used in Stone polishing now.

Q:What is Resin Bond Abrasive?

A: Resin abrasives are abrasive products where the abrasive grains are bonded together with a resin bond. Resion Bond Abrasive is used to make fine and finishing grinding in order to improve the gloss on ceramic tiles surface. The girt of Xiejin Resion Bond Abrasive ranges from 120# to 1500#.

Q:How is Resin Bond Abrasive used?

A: They are used in a variety of applications, from fine polishing to finished grinding. The resin bond abrasive is applied to the tile surface with specific pressure, motion and line speed to achieve the desired level of polish. Resin bond abrasive is often used for polishing on granite, marble and artificial stone.

Q:What are the reasons of choosing Xiejin Abrasives?

A:①High Quality Materials: Xiejin abrasives are made from superior materials, ensuring a long lifespan and consistent performance. This results in less downtime and fewer issues during production.

②Customization: Xiejin offers a range of abrasives that can be customized to meet specific project requirements, whether it's for gloss level, the shape of abrasive, or project-specific needs.

③High Quality Inspection Standard:Xiejin abrasives undergo stringent quality inspections prior to shipment. Our quality control process meticulously screens for and eliminates any products exhibiting issues such as cracking, surface contamination, or edge and corner damage, ensuring that only flawless items are delivered to our customers.

④Partnerships with Leading Brands: We have established partnerships with well-known ceramic companies such as Mona Lisa Ceramics, New Pearl Ceramics, and Hongyu Ceramics, which speaks to the reliability and effectiveness of our products. We are committed to meeting and exceeding the demands of these industry leaders.

⑤Innovation and R&D: Xiejin is dedicated to continuous research and development, ensuring that our abrasives remain at the forefront of the industry. We boast a team of experienced and professional staff who are adept at solving problems encountered during production, ensuring that our products consistently meet the highest standards of quality and performance.

Q:How many sqm & lifetime can your Xiejin lappto squaring on average?

A: That depends your situation.We will customize the products with the longest life and best performance according to your needs and situation.In China we have contracted over 100 line monthly capacity risk 40 millions sqm. Because we not just producer but also user. So we know how to produce products that meet customer needs most.

One of our client line speed(40 pic/min) Rough polishing average working hours: 16.5 hour.

fine polishing average working hours: 13 hour.

Q:We are considering purchasing Lappto Abrasive&Squaring Wheel from your company, how do I know the quality?

A:We have more than decades of production experience cooperate with many well-known manufacturers such as Mona Lisa, New Pearl, Hongyu Ceramic, and won their trust. What’s more we not just producer but also contractor. We have contracted over 100 polishing line in China. Monthly capacity risk 40 millions sqm. So we have enough experience and production capacity to ensure our quality. If we are cooperating for the first time, we suggest that a small amount trial order for testing is necessary.

Q:Do you offer FREE Samples if I want to buy your products?

A:We never provide free samples, this is high value product, so few diamond tool companies are willing to give free samples, if you want to try the product, then buy it. From our experience, we think when people get samples by paying, they will cherish what they get. But our company has now introduced a new policy:The sample fee will be deducted from the next order.

Q:Your products no prices on your web site. Can you tell me why?

A:Our products are all customized products. We will manufacture products that best meet customer needs according to your needs.We will customize different formulas according to your needs. Because the formulas are different, the prices will be different.

Q:If we make the payment, how long you will make the shipment?

A:It depends on the quantity of order. we have powerful production capacity. Monthly can produce 1.2 million pcs Lappto Abrasive. 5 thousand pcs squaring wheel. We will ship as soon as possible.

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